Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at cotognoj@gmail.com. If your return is accepted, we will send you instructions and the address to send your package to. Items sent back to us without first requesting a return will not be accepted.

Return shipping is paid by the customer, except where the item is faulty, damaged or not what you ordered, in which case we cover it. Original shipping charges are not refunded.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. Nothing in this policy affects your statutory rights.

Exceptions

We cannot accept returns on gift cards, or on items that have been worn, altered or damaged after delivery.

Exchanges

The fastest way to get the piece you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded automatically on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

 

If more than 15 business days have passed since we approved your return, please contact us at cotognoj@gmail.com.